🧺 Basket & Checkout – Parent Help Guide

This section of the Help Centre is here to support you with any issues you may encounter while selecting meals and completing your order through your MyEvolveHub account.

We know how important it is to feel confident that your child’s meals have been successfully booked. Whether something has gone missing from your basket, the checkout won’t complete, or you're unsure if your order has been placed correctly — this guide is here to help.

Below you will find supporting documents and helpful advice to support you with your query: 

🍽️ Meal Ordering – Parent Help Guide – MCG Consulting Group

FAQ's

Can't cancel a meal in my basket? 

This is due to the meal being a historic meal, it cannot be cancelled manually. If there is a meal that you believe needs removing from your basket, please raise it to your childs school in the first instance, so they can check the status of the meal and whether it has been served or not. Once the school have looked into that meal they can decide whether the payment needs making for that meal or they can raise it to our support team to remove the meal if it was not served. 

I ordered a meal but my child was absent from school. What do I do? 

If your child is absent, it is your responsibility to ensure that a refund request for any meals ordered for the duration of the absence are requested

💰 Refunds – Parent Help Guide – MCG Consulting Group