💰 Refunds – Parent Help Guide

Welcome to the Refunds & Credit Balances section of our Parent Help Centre.

This section is here to help you understand how refunds work and how to manage your child’s balance on the platform. Whether you’ve paid for a meal that wasn’t served, made a duplicate payment, or need to check if a credit has been applied, you’ll find step-by-step support here.

In this section, you’ll learn how to:

• Request a refund for unserved meals or incorrect charges

• Request a refund for trips or other misc payments

• Know what to expect when a refund is processed

How To Request A Refund For A Trip On My Evolve Hub – MCG Consulting Group

How To Request A Meal Refund or cancel a meal On My Evolve Hub – MCG Consulting Group

I ordered a meal but my child was absent from school. What do I do? 

If your child is absent, it is your responsibility to ensure that a refund request for any meals ordered for the duration of the absence are requested

What to expect once you have requested your refund:

Once you have submitted your refund request, it will be sent to the school for approval. If you have been waiting for more than 10 days, we recommend contacting the school directly to check whether the request has been approved.

Unless your child attends a school managed by one of the councils listed below, refunds will follow the standard banking processing times before appearing in your account.

Please note: The following council authorities have an additional level of approval in place. After the school has approved the refund, it must also be authorised by the council before the refund can be processed:

• Trafford
• Nottingham
• Sunderland
• Stockton
• Salford
• Rochdale

If you still have questions after reading through the guides, our support team is always here to help.