💳 Payments, Statements & Account Balances – School & Council Help Guide

Welcome to the Payments & Statements section of our School Help Centre.

This area provides guidance for school staff on how to manage, view, and report on pupil and staff payments, order history, and account balances from within your admin dashboard.

Whether you're reviewing a specific pupil’s meal balance, checking if a payment has been applied, or preparing financial records, this guide is designed to make your tasks easier and more efficient.

If you can’t find what you need, our support team is always here to help.

Here you’ll find support on how to:

• Manage Payments & Statements
• How to deal with Debit/Credit showing on an account

Payments & Statements Overview – MCG Consulting Group

For Debit Balance Queries: 

• You can identify the source of a debit balance by checking for a served meal that has not been paid for. In most cases, the unpaid meal will remain in the parent's basket, allowing them to complete the payment. If the meal is not present in the basket for any reason, our support team can assist by reinstating it.

  To help us resolve this promptly, please include the following details in your email:

  • The child’s full name

  • The meal that was served

  • The date the meal was served

For Credit Balances: 

• Credit balances are visible within the Payments & Statements section. However, please note that MyEvolveHub is designed as a "pay-as-you-go" platform, which means it does not automatically apply or recognise credit balances during the ordering process.

  If a pupil has a credit balance, you can identify the corresponding meal by locating the highlighted blue “Confirmed Order” within the Payments & Statements area. This indicates that the meal was ordered but not served.

  It is the parent’s responsibility to log into their online account and request a refund for any unserved meals.